Takeaways-R-Us.co.uk

Delivery / Refunds

1.1. FOOD WILL BE DELIVERED IN A REASONABLE TIME (usually 45 minutes). WE ASK CUSTOMERS TO APPRECIATE THIS WILL INCREASE AT BUSY TIMES, e.g 3 or 4 ORDERS COMING AT ONCE.
1.2. There will be NO REFUNDS for late delivery of food. We ask customers to acknowledge whilst we strive to deliver food quickly it may arrive later than average on occasions. You accept this when placing an order through this website.
1.3. PLEASE NOTE WE WILL NOT ACCEPT ANY FORM OF ABUSE (verbal or otherwise) for late orders. The takeaway is responsible for delivering food in a reasonable timescale. You can write to the takeaway concerned at their postal address or email us and we will notify the takeaway. Please allow up to 14 days while we investigate your complaint and/or provide a satisfactory response.
We may offer you a discount in your next order if we deem it to have arrived excessively late.
1.4. For food deemed "cold" or of "poor quality" on arrival Takeaways-R-Us.co.uk accepts no liability and the takeaway will have to either re-cook the food or give you a refund of cash, Takeaways-R-Us.co.uk will not refund any card payment in this case.
1.5. If a customer is intoxicated, has fallen asleep, does not answer mobile/telephone/door, (POOR MOBILE RECEPTION is not an excuse) provides insufficient or inaccurate address details etc, then total liability rests with the customer.
In this instance the FOOD WILL BE DEEMED AS DELIVERED AND PAID FOR (IF USING CARD) AND NO REFUND WILL BE FORTHCOMING.
1.6. IF YOU ARE REQUESTING A REFUND YOU MUST PROVIDE FULL DETAILS OF YOUR CLAIM AND YOU MUST DO SO WITHIN 24 HOURS BY EMAILING US THROUGH THE WEBSITE.

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