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BODRUM PIZZA AND KEBAB
135 High Street, Cowdenbath, KY4
by Bryan Worth
Placed an order for delivery at 7.05pm and was told it would be 30-45 minutes, and would cost 16.50, One hour later I ring back asking where my order is and I am told that it is just about to leave the shop.
25 minutes later the delivery guy arrives, I could have walked to the shop and back in that time. He tells me it is 17.50 (I assume the order taker has forgotten the delivery charge). I give him 20 and tell him to keep the change.
I get inside and my pizza is stone cold, as are the chips. I ring the shop and speak to the same lassie. I tell her my food is stone cold, probably because - according to her - it left the shop 25 minutes ago. She replies, "Yeah but, didn't he have to go to Lochore first?" I answered that it was nothing to do with me where he went first, my food was cold. She spoke to some other woman I could hear in the background and then said to me, "He's had to come twice, he was at your door but you didn't answer."
My only mistake was to use the word 'Bulls+!t'. I said to her, "I've been here all night and nobody's been at my door, and anyway, you just told me he left the shop 25 minutes ago." She responded by saying to the other woman. "I'm not being shouted at." then she hung up the phone on me.
I never shouted.
Bodrum, you forget that you are in the customer service business, and this was rubbish customer service. We have spent a lot of money with you in the past, but I'll be spending NOTHING in the future.
My advice, shop elsewhere, the measure of a business is not how well they do the easy stuff, but how well they deal with problems.

Service: 1 of 7 Stars! [1 of 7 Stars!]
Quality: 1 of 7 Stars! [1 of 7 Stars!]
Value: 1 of 7 Stars! [1 of 7 Stars!]
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BODRUM PIZZA AND KEBAB
Placed an order for delivery at 7.05pm and was told it would ..
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